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Jonathan Molina

Incorporación 16 oct 2021

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Última actividad 25 oct 2021

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Última actividad de Jonathan Molina

Jonathan Molina hizo un comentario,

ComentarioMeasuring success

Thanks @... works great!

Ver comentario · Publicado 20 ago 2021 · Jonathan Molina

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Jonathan Molina hizo un comentario,

ComentarioMeasuring success

Hi all, 

I'm trying to export the Group name assigned to the Organizations on our support account, but in the JSON export the group is shown as an ID rather than the name. 

Also this information does not appear in Explore, because it shows the current group assigned to a ticket, but not the general group. I'm talking about the field shown in green in the screenshot.

Aybody knows how to export that data for all of our organizations?

Ver comentario · Publicado 20 ago 2021 · Jonathan Molina

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Jonathan Molina hizo un comentario,

ComentarioBuilding reports

Hi all, 

We are using a custom metric that saves the timestamp of every change of "Step" (step 1 to step 2 to step 3, etc.) for every ticket.

Now we want to obtain the Median but only of the MIN values of this metric, is that possible? The idea is to be able to calculate for every organization that we have the Median value of that first change of "Step". 

 

Ver comentario · Publicado 09 ago 2021 · Jonathan Molina

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