Johannes Sidarta

Hi Zac,

Thanks for your reply.

I've tried the Print Ticket History app, it's definitely moving to the right directions.

A couple of things:

- The option to 'hide private comments when printing' only shown in the setup page; ideally during the print too, so that the user can choose whether to show/hide the internal comments every time.

- The resulted PDF cannot show the image, thus it came with a bunch of URLs only

- It's good to be able to select a couple of tickets to print (and zip) at the same time

 

Thanks

Hi,

Can I use different colours dependent on the row criteria (rather than based on the metric only)?

 

The following is what I have:

- Metric: Med (First reply time - Business hours)

- Row: Ticket Priority

Example:

 

What I want is:

- If the Ticket Priority is High and First Response is more than 2hrs, to make it red; within 1-1.9Hrs blue; otherwise green

- If the Ticket Priority is Normal and First Response is more than 8hrs, to make it red; within 4-7.9Hrs blue; otherwise green