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Steph A's Avatar

Steph A

Incorporación 16 oct 2021

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Última actividad 26 abr 2022

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RESUMEN DE LA ACTIVIDAD

Última actividad de Steph A

Steph A creó una publicación,

Publicación Feedback - Chat and Messaging (Chat)
Notifications trigger regardless of routing options for chat/messaging

As an agent in the workspace, I don't want to see notifications for incoming messages if they are routed to a group I am not a member of so that I don't get disrupted by traffic I can not handle.

This is especially disruptive for organisations that uses the broadcasting model for messaging. The agents needs to click on the Conversations button and only then do they know if they can handle the message. If not they get an error pop up:

The ticket you are trying to open is not visible to agents in your group(s).

Publicado 26 abr 2022 · Steph A

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Steph A hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)
Comunidad

This would be very valuable indeed, what seems like a fairly intuitive IVR can actually results in a lot of frustration for some customers.

Ver comentario · Publicado 14 dic 2021 · Steph A

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