Philippe B.

I think Rusty is having a major point here with data sharing. It should be taken care of immediately.

 

It is something that should have been thought the second Dashboards were a thing.

 

How can Zendesk be ignoring such a high data breach risk? Anyone having access to dashboard can simply create & share dashboard without admin having a clue about it.

Hi!

We loved the idea, but since it is not possible to restrict to specific groups within our organization, it is sadly 100% useless.

 

We would love the possibility to :

- Assign custom statuses to specific groups only.

- Customize the colors of statuses

 

Would it be a near future possibility, or should we not expect further improvement?

Same thing here,

 

Our issue : Requester sends a new comment, gets back to the back of the line because we can't filter from date of ticket creation vs ticket update. So some department end up having tickets unanswered for + 5 days because customer reached again on a non-answer from us.