Joshua Lawley

This is probably the biggest oversight by Zendesk. Not being able to forward emails to coworkers that do not work in the Zendesk platform is very time consuming. 

For example I have to snip the Zendesk customers inquiry and forward it to other coworkers that are still utilizing outlook in their day-to-day operations from my Outlook account. 

The suggestions above are kind of worthless. Not one of my coworkers outside of Zendesk want to receive Zendesk survey's because I have changed them to the requester, or put them in a CC status. They do not want to see any of the other Triggers that have been put in place in Zendesk either. 

Common Zendesk. Do better!!