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Shruti

Incorporación 22 feb 2023

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Última actividad 31 jul 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Shruti

Shruti hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I also get asked this question from my team members. Hope to have options to customize the order of the status soon.. Thanks!

Ver comentario · Publicado 31 jul 2024 · Shruti

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Shruti hizo un comentario,

Comentario de la comunidad Q&A - Objects, workspaces, and rules

If this helps anyone:
The above workarounds did not work for us. But changing the Condition to "Ticket > Is > Updated" did the job for us.

Thanks!

Ver comentario · Publicado 01 dic 2023 · Shruti

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Shruti hizo un comentario,

Comentario de la comunidad Q&A - Objects, workspaces, and rules

Thank you all.

Ver comentario · Publicado 25 sept 2023 · Shruti

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Shruti hizo un comentario,

Comentario de la comunidad Q&A - Objects, workspaces, and rules

Carlota Bergillos, Ollie - Thank you so much for your guidance. I think we are trying similar approach but not sure if it's good to apply? Please confirm this trigger works for you, we will activate this to try. Thanks!

Ver comentario · Publicado 22 sept 2023 · Shruti

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Shruti hizo un comentario,

Comentario de la comunidad Q&A - Objects, workspaces, and rules

Ollie, Carlota Bergillos could you please let me know if you have two tiggers for this? If yes, then what's the second trigger? Right now I am only able to add the tag. 
Note: Our tickets are set to be manually closed by agents not automatically.

Ver comentario · Publicado 21 sept 2023 · Shruti

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Shruti hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

++ it's weird not having multi-select entry in the web widget but it is available under submit a request form. It would be helpful if the option is added.

Ver comentario · Editado 14 ago 2023 · Shruti

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Shruti hizo un comentario,

ComentarioTicket management

Hi Team,
Just wondering how the satisfaction survey works for Shared tickets. Has anyone tested that?

Thanks!

Ver comentario · Publicado 04 abr 2023 · Shruti

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