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Shruti
Incorporación 22 feb 2023
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Última actividad 31 jul 2024
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Última actividad de Shruti
Shruti hizo un comentario,
I also get asked this question from my team members. Hope to have options to customize the order of the status soon.. Thanks!
Ver comentario · Publicado 31 jul 2024 · Shruti
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If this helps anyone:
The above workarounds did not work for us. But changing the Condition to "Ticket > Is > Updated" did the job for us.
Thanks!
Ver comentario · Publicado 01 dic 2023 · Shruti
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Thank you all.
Ver comentario · Publicado 25 sept 2023 · Shruti
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Carlota Bergillos, Ollie - Thank you so much for your guidance. I think we are trying similar approach but not sure if it's good to apply? Please confirm this trigger works for you, we will activate this to try. Thanks!
Ver comentario · Publicado 22 sept 2023 · Shruti
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Shruti hizo un comentario,
Ollie, Carlota Bergillos could you please let me know if you have two tiggers for this? If yes, then what's the second trigger? Right now I am only able to add the tag.
Note: Our tickets are set to be manually closed by agents not automatically.
Ver comentario · Publicado 21 sept 2023 · Shruti
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++ it's weird not having multi-select entry in the web widget but it is available under submit a request form. It would be helpful if the option is added.
Ver comentario · Editado 14 ago 2023 · Shruti
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Hi Team,
Just wondering how the satisfaction survey works for Shared tickets. Has anyone tested that?
Thanks!
Ver comentario · Publicado 04 abr 2023 · Shruti
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