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Kristine Hancock

Incorporación 02 jun 2023

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Última actividad 20 ene 2025

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Última actividad de Kristine Hancock

Kristine Hancock hizo un comentario,

ComentarioTicket management

If I use the Filter for a few minutes to isolate certain tickets with a Hold status, am I affecting the view display of fellow agents at the same time? 

 

(is the Filter view specific to just me?)

Ver comentario · Publicado 20 ene 2025 · Kristine Hancock

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Kristine Hancock hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Rich Shupe I'm sorry but Ahmed's solution has been deleted for some reason. Let me play around with some Explore queries this week to try and arrive at it myself again. It was a year and a half ago and I cannot recall what Ahmed offered me off the top of my head. I'll be back …

Ver comentario · Publicado 20 nov 2024 · Kristine Hancock

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Kristine Hancock hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Ahmed Zaid You saved me. Thank you so much. 

Ver comentario · Publicado 03 jun 2023 · Kristine Hancock

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Kristine Hancock creó una publicación,

Publicación Q&A - Reporting and analytics

Hello, 

I am running a Tickets Solved by Month query using the date range Jul - Jun but the results keep populating in a calendar year format, despite the specified date range commencing Jul 1. 

Similarly, when I try the Ticket Solved by Quarter feature, it interprets Q1 as January, not July. 

How can I instruct the query to display the bar graph with July as the first month of the year rather than January?

Thank you for any insights. 

Publicado 02 jun 2023 · Kristine Hancock

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