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Michael Davenport's Avatar

Michael Davenport

Incorporación 31 mar 2022

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Última actividad 26 jul 2024

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Última actividad de Michael Davenport

Michael Davenport hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Thanks Matthias! 

Yeah, the latest Zendesk changes left me wondering if Greasemonkey (and its ilk) are still a thing. I didn't want to go down that path, but I will if I must.

Ver comentario · Publicado 26 jul 2024 · Michael Davenport

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Michael Davenport hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I get what Zendesk is going for here. “Oh, let's make our Ticket Conversations look the same as live chat, with its message bubbles.”

 

And it reminds me of the Windows 8 mentality. “Oh, let's make our desktop OS look the same as a tablet OS and put tiles everywhere.”

I get the drive to unify visual grammar, but sometimes there are different form factors and different use cases and the interface is different for good reason.

Ver comentario · Publicado 25 jul 2024 · Michael Davenport

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Michael Davenport hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

We're talking about the forced background colours in ticket conversations, right? The one introducted in this update?

 

I agree. It is HIDEOUS

 

The particular problem I have, is Zendesk tickets map to email, right? (Zendesk is pretty good at this and most of our clients use this.) The light cyan background doesn't play nice with how many of our clients have built their email signatures, and the result is this ugly, ugly trapped white space. (It is different for every email signature, too. Very distracting.)

 

I don't want to go around and tell all of my clients to fix their email signatures to have proper transparency. I want Zendesk to revert this “feature”. 

 

Redacted example. Check out that trapped white space!

Ver comentario · Publicado 25 jul 2024 · Michael Davenport

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Michael Davenport hizo un comentario,

ComentarioTicket basics

Rich-content formatting inside code blocks is not supported.

Is there any plan to re-add this functionality, which the old editor had? Bolding the relevant line in a short code/text snippet was useful for flagging problems, while also presenting them in-context.

Ver comentario · Publicado 31 mar 2022 · Michael Davenport

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