Aaron Miller
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Última actividad de Aaron Miller-
Aaron Miller creó una publicación,
Ability to Identify whether a Requester's Account is Verified via Trigger/Automation
I'd love to be able to interact with whether a requesting profile's email is verified. Recently, we've had a few phishing attempts come in through an emailed channel and if we could flag ticket su...
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Aaron Miller creó una publicación,
Bookmark Feature for Metrics & Attributes in Reports
I find myself regularly going through an attribute like Assignee Name and checking the same names (or cloning a report to avoid having to do this when possible), but I think a very useful feature w...
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Aaron Miller hizo un comentario,
This is the exact type of feature we would also like to see. Same use cases, when teammates see the viewing icon, the ticket gets ignored, even if it's someone who obviously won't be taking the ti...
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Aaron Miller hizo un comentario,
Hey all, is it possible to get the "Others on this ticket" to only show up if they're part of your group? We have other departments glancing at support tickets occasionally and this often will cau...
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Aaron Miller hizo un comentario,
Fernando's workaround does work, but you have to have a separate one for each group (or agent) and that may not be practical for all uses. It really seems like the ability to create a follow-up sh...
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Aaron Miller hizo un comentario,
I'm not seeing the option to turn on colored background/text in my admin center. Has that not yet been enabled?
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Aaron Miller hizo un comentario,
We also need the ability to query across Datasets. We often run into issues with being unable to adequately query due to the datasets being separate. Currently, I'm trying to find the Time Spent ...
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Aaron Miller hizo un comentario,
I just tried to turn this on and I'm getting a message that says our account doesn't have enough macro data to turn on suggested macros. Is this a bug? Because many of us use macros regularly, an...
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Aaron Miller hizo un comentario,
Thanks for the update, Scott! Looking forward to hearing more as things progress!
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Aaron Miller hizo un comentario,
Even once every 15 minutes or 10 minutes would be a massive improvement for a lot of us.