Luca Baldini

Hi,

is possibile use placeholder in the procedure?

Example:

“Take ticket ID {{ticket.id}} and show it to the customer.”

Thanks

How can I create an action that uses the co-pilot agent to modify ticket fields? The endpoint https://photosi.zendesk.com/api/v2/tickets/{{ticket.id}}.json does not work. It cannot get the ticket.id

Hi, I also have the same problem as Eren and Jiří Chovanec
If on Firefox is active "Enhanced Tracking Protection", the chat snippet for classic web widget is declared as tracking script and gets blocked, so the widget is in this case not usable.

I have already sent a ticket and support has recommended posting here. The ticket ID is #12047406.

When will it be fixed?

With 500 monthly resolutions we were able to maintain the service.
With 1000 MAUs we don't make it to 10 days.

Bad. Really bad.

-1 Vote

This redirection works only for anonymous requests.

If the user is logged in he ends up in the window of his open request.

Is there any way to do the redirection even if logged in?

Is it possible to add a tag to all tickets that are created by the WebForm directly in the help center theme code?

I don't want to create a trigger to add a tag.
Thank you very much

thanks a lot, it works!

I found the article suggesting how to hide the form selector in guide:
https://support.zendesk.com/hc/en-us/community/posts/4409585710618-Hiding-form-selector-in-Guide

But, I would like to hide the selector only after the user has selected the form. Can this be done?

Step 1 (visible):

Step 2 (hide the selection form):

Ehy Vlad! Do you know how I can change the text of the mandatory field error notification?

Thank you very much Serge!