Ahmad Mustafa

Hi, I'm using Copenhagen theme. When i enter wysiwyg=true in {{request_form }}, I get the same error, "request_form doesn't accept any arguments or options. 
Any advise? 

This is what i did.

Hi, I would like this feature too. 
Customer (End user) would want to change severity (ticket field) of the ticket when ticket is already created. For e.g. the ticket is first created with Severity "Low". Then, a few days later, they want to increase the Severity to "High". Currently, only Agent have control over this. Kindly advise. Thank you