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Amin

Incorporación 04 jul 2022

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Última actividad 19 ago 2023

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Última actividad de Amin

Amin hizo un comentario,

ComentarioBuilding reports

Hi, which option should I use if I want to see hourly report for my tags? I want a report to show how many times a specific tag is used in each hour of the day?
Thanks

Ver comentario · Publicado 29 may 2023 · Amin

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ComentarioChat best practices and recipes

Hi,
 What are the common reasons my Chat tags did not show up on the ticket created from a chat even if chat is closed/solved?

Ver comentario · Publicado 18 abr 2023 · Amin

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ComentarioCustomizing reports

Thanks @... for response, 

In my case, some of conditions are met, and some not. I just wonder why there is this difference. 

Ver comentario · Publicado 09 ene 2023 · Amin

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Amin hizo un comentario,

ComentarioCustomizing reports

Hi,

I've created a report using attribute with some conditions but just some of conditions are met for a specific time. I choose that specific time range but nothing changes. Should I change anything else in time range?

Ver comentario · Publicado 28 dic 2022 · Amin

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ComentarioChat basics

Hello Dane thanks for your help. So is there any way to change back to Live Chat? we did not choose to ever migrate to web messaging and now want to use this feature. 

Ver comentario · Publicado 18 jul 2022 · Amin

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ComentarioChat basics

Hi Brett. Thanks for your reply. 
Yes we have checked that article about Skill Based Routing. It seems it is not available on Web Messaging. We seem to need to go back to Live Chat to be able to use it. But we don't know how that is done. Reverting back to Live Chat doesn't seem to be a solution on any of your forums. 

Ver comentario · Publicado 07 jul 2022 · Amin

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ComentarioChat basics

We are on the Suite Professional plan ($99/per agent/month). We would like to use skills based routing. 
We are on Web Messaging and all support questions are about going from Live Chat to Web Messaging. It seems we need to revert back to Live Chat to access the skills based routing feature. Is that correct? 
If so, how can we proceed? Our account manager has asked that we ask this question from support! So far we are paying for this higher plan while not being able to use any of the features we need. Please point us to the right direction! 

Ver comentario · Editado 04 jul 2022 · Amin

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