Búsquedas recientes
No hay búsquedas recientes

Daniel Heard
Incorporación 16 oct 2021
·
Última actividad 19 jun 2024
Seguimientos
0
Seguidores
0
Actividad total
57
Votos
26
Suscripciones
17
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Daniel Heard
Daniel Heard hizo un comentario,
Hi, does this apply to the Zendesk chat bot or any other 3rd party chat bot?
Ver comentario · Publicado 19 jun 2024 · Daniel Heard
0
Seguidores
0
Votos
0
Comentarios
Daniel Heard hizo un comentario,
Is there an update to this? Being able to update many users roles and access in one go via the API will be a really good addition.
Ver comentario · Publicado 18 ene 2024 · Daniel Heard
0
Seguidores
0
Votos
0
Comentarios
Daniel Heard hizo un comentario,
Detected as email loop | If you receive a large number of emails from a single sender in a short period of time, those emails are suspended and the sender's address is blocklisted for one hour. This also happens to tickets that are sent from an address equal to your default Reply To address. | Zendesk does not support the bulk creation of tickets via emails to Zendesk from the same sender. The API and Channels Framework are the only channels that support bulk creation of tickets. |
Does this apply to emails that come from a user that is a light agent?
Also, will adding the email address to the allowlist get around the maximum of 20 per hour?
Ver comentario · Editado 04 sept 2023 · Daniel Heard
0
Seguidores
0
Votos
0
Comentarios
Daniel Heard hizo un comentario,
Karen Hynes Is there an update to the open eap?
Ver comentario · Publicado 11 may 2023 · Daniel Heard
0
Seguidores
0
Votos
0
Comentarios
Daniel Heard hizo un comentario,
I woulde definitely not trust that app or link to it. The name alone suggests something is wrong with it.
Ver comentario · Publicado 17 abr 2023 · Daniel Heard
0
Seguidores
0
Votos
0
Comentarios
Daniel Heard hizo un comentario,
There isn't an update to this specifically but the views limitation thread has an update: https://support.zendesk.com/hc/en-us/community/posts/4409217537050-Views-limitation
Ver comentario · Publicado 27 mar 2023 · Daniel Heard
0
Seguidores
0
Votos
0
Comentarios
Daniel Heard hizo un comentario,
Are there any plans to look at this again? Having a lot of agents with the same name can be complicated to figure out who each person is.
Ver comentario · Publicado 25 ago 2022 · Daniel Heard
0
Seguidores
1
Voto
0
Comentarios
Daniel Heard hizo un comentario,
As others have said, the new position of the Macro selection is not good. I've posted on the announcemnt post also about this too: https://support.zendesk.com/hc/en-us/articles/4490336298266/comments/4504518153626
Ver comentario · Publicado 31 mar 2022 · Daniel Heard
0
Seguidores
2
Votos
0
Comentarios
Daniel Heard hizo un comentario,
Apologies Jonathan, I only scanned through the names of people who have the title below their names.
Ver comentario · Publicado 08 mar 2022 · Daniel Heard
0
Seguidores
0
Votos
0
Comentarios
Daniel Heard hizo un comentario,
Salvador Vazquez Jonathan March @...
Are there any updates to the views being increased to 20?
Ver comentario · Publicado 08 mar 2022 · Daniel Heard
0
Seguidores
0
Votos
0
Comentarios