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Patrick Rieger
Incorporación 01 feb 2022
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Última actividad 15 nov 2022
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Última actividad de Patrick Rieger
Patrick Rieger hizo un comentario,
Hi Zendesk team,
I was wondering if there were changes that have been made in the ticket views with the status as well? I noticed that statuses of tickets are now full words instead of the first letter before.
If so, is there any way we can change it back to the first letter only?
Best,
Patrick
Ver comentario · Publicado 15 nov 2022 · Patrick Rieger
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Patrick Rieger hizo un comentario,
Hi team,
I am trying to purchase a new number for our Zendesk - however whatever number I choose, it keeps saying that I need to chose a number with my local prefix. But the numbers I am choosing are numbers that are with Munich prefix and so is our company address. By any chance, do you know what could be the issue?
Thank you!
Best regards,
Patrick
Ver comentario · Publicado 19 jul 2022 · Patrick Rieger
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Patrick Rieger hizo un comentario,
Hi Zendesk Team,
is it possible to play a recording before forwarding calls outside business hours to an external number? We haven't found such options yet, the callers are being forwarded directly to the number.
Thanks in advance!
Best regards,
Patrick
Ver comentario · Publicado 04 feb 2022 · Patrick Rieger
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Patrick Rieger hizo un comentario,
Hi,
is there any way we can avoid breaching requester wait time SLA in case a requester reopens a ticket by making another comment? For example, if a ticket has initially been created a few weeks ago and resolved. If the customer makes another comment, the ticket would breach the requester wait time metric instantly (as the ticket creation time is relevant for this metrics). Do you maybe have an idea?
Best,
Patrick
Ver comentario · Publicado 01 feb 2022 · Patrick Rieger
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