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Jonathan

Incorporación 16 oct 2021

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Última actividad 28 abr 2022

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Última actividad de Jonathan

Jonathan hizo un comentario,

ComentarioAdditional ticket channels

Hi,

What if a new messaging conversation is not accepted by any agent, does it continue to bounce around agent to agent?

Is there any suggestion to monitor these events.
A downside of switching to messaging from chat is visibility on the acceptance rate and missed chats like how the classic ZD chat had in the dashboard.

Ver comentario · Publicado 28 abr 2022 · Jonathan

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Jonathan hizo un comentario,

ComentarioBuilding reports

Hello,

The default metric formulas do not match the the attributes. I had to create custom metrics because it is case-sensitive.  How can I get this corrected so the default metrics reflect the attributes options accordingly 

 

Ver comentario · Publicado 09 nov 2021 · Jonathan

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Jonathan hizo un comentario,

ComentarioEnd users and organizations

In explore what is difference between assignee role "agent" and requester role "agent" ? Which would be the accurate count to track licenses? 

Why would there be inconsistencies between the agents in both? 

 

Thanks

Ver comentario · Publicado 28 may 2021 · Jonathan

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