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Sharon Martin's Avatar

Sharon Martin

Incorporación 10 abr 2024

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Última actividad 09 oct 2024

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Última actividad de Sharon Martin

Sharon Martin hizo un comentario,

ComentarioSetting up workforce management (WFM add-on)

Looking for troubleshooting for schedule issue in WFM/Tymeshift

Ver comentario · Publicado 09 oct 2024 · Sharon Martin

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Sharon Martin hizo un comentario,

ComentarioSchedule management and time tracking (WFM add-on)

You may want to add something that would allow the agent to modify and/or cancel their pending request.  

Also, why do you limit the view of time off to only 30 days?  Agent should be planning their time off well ahead of the date(s) needed

Ver comentario · Editado 25 sept 2024 · Sharon Martin

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Sharon Martin hizo un comentario,

ComentarioReporting on workforce performance (WFM add-on)

How can we run reports on time-off for future?  Also, how do we run a report and show the right time/date?  Currently reporting for someone in central time will show two days with the time breakdown of the day off = 23 hours, the next day be 0:59:59.  

Ver comentario · Publicado 23 jul 2024 · Sharon Martin

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Sharon Martin hizo un comentario,

ComentarioReporting on workforce performance (WFM add-on)

Trying to see future time off.  Report is not opening calendar beyond the current day.  

Ver comentario · Publicado 10 abr 2024 · Sharon Martin

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