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Robert Kehoe's Avatar

Robert Kehoe

Incorporación 16 sept 2022

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Última actividad 12 feb 2025

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Última actividad de Robert Kehoe

Robert Kehoe hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1 to John Lemon's comment.  Agents used to be able to see unassigned tickets in their groups in Agent Home and it was very helpful to them.  Hope this ability can be restored!

Ver comentario · Publicado 12 feb 2025 · Robert Kehoe

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Robert Kehoe hizo un comentario,

ComentarioCustomizing reports

Hello!  Can you explain where this is found?

  • Colors: Edit your chart text and result colors. If you are the account owner, you can set the default color in the Admin menu.

I'm looking for a way to change the default text color.  The standard light grey is low contrast and terribly hard for some people to read. 

Ver comentario · Publicado 10 feb 2023 · Robert Kehoe

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Robert Kehoe hizo un comentario,

ComentarioManaging your email

Is this still an issue almost two years later?  We're getting tons of customer emails routed into our Suspended Tickets.  That is a deal breaker for us.

EDIT: Adding the customer email to the Allow List appears to have fixed the problem for us.  But I'm still not clear why Zendesk started blocking the messages in the first place when we previously were receiving them.  Thanks for the reply Brett.

Ver comentario · Editado 07 nov 2022 · Robert Kehoe

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