Ivan Luk

I've managed to delay our auto-upgrade that was supposedly to start tomorrow using the chatbot on support and referencing this thread.

We also use our accounts for EMAIL support ONLY! It is imperative that the newest, latest message appears at the top. Cluttering up the interface with features we do not use makes our workflow more complicated. Please include options to sort with latest messages on top and the option to de-clutter and only show emails in Agent Workspace.