Hunter Morison

Is there any news on this request? Like many others above, we require this feature for our customers.

Hi there, 

Are we able to set automations to only alert within the business hours they are checking against? I have created one that checks for tickets that have been in an Open or New status for more than 6 business hours. However, it often fires late at night after the set business hours with no explanation as to why.

Can this be done with SSO enabled for the org? We continue to get an authentication error here.