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Erin Rowan's Avatar

Erin Rowan

Incorporación 27 abr 2023

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Última actividad 31 may 2023

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Última actividad de Erin Rowan

Erin Rowan hizo un comentario,

ComentarioTicket basics

Arianne Batiles thanks for getting back to me. If a Messaging conversation turns into an Email conversation (in the same ticket), how should we approach redacting info in the Messaging conversation?

Ver comentario · Publicado 31 may 2023 · Erin Rowan

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Erin Rowan hizo un comentario,

ComentarioTicket basics

So what are the options for redacting from Messaging tickets? Neither the native redaction tool (in Agent Workspace) nor the Ticket Redaction App work to redact in tickets funneled to our queue from Answer Bot.

Ver comentario · Publicado 30 may 2023 · Erin Rowan

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Erin Rowan hizo un comentario,

ComentarioAdditional ticket channels

Is there a reason only my team's Admins would be able to use the knowledge section of the context panel? All Agents are seeing "You don't have access". When I look in Admin Center > Workspaces > Context Panel, all checkboxes are clicked for "Knowledge" and I don't know how else to give my Agents access.

Ver comentario · Publicado 03 may 2023 · Erin Rowan

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Erin Rowan hizo un comentario,

ComentarioUsing legacy AI agent functionality

When I add a button to a message it doesn't show up in the preview. Can you help me understand why?

Ver comentario · Publicado 27 abr 2023 · Erin Rowan

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