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Vasil Kolev's Avatar

Vasil Kolev

Incorporación 11 ago 2022

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Última actividad 16 ago 2024

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Última actividad de Vasil Kolev

Vasil Kolev hizo un comentario,

ComentarioTicket customization

I've been sent an email that we'll be “upgraded” to agent workspaces between 28 and 30 of Oct. The order of messages is an issue that been raised multiple times, and if we have to upgrade to Enterprise to retain the functionality we use, we'll most probably just migrate away.

 

So if Zendesk has decided that any feature people need in their current product is going to move to a more expensive plan, I wonder how long until we have to pay extra for email.

Ver comentario · Publicado 16 ago 2024 · Vasil Kolev

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Vasil Kolev hizo un comentario,

ComentarioSetting up Agent Workspace

Just wanted to note, my ticket was updated and I was told that I can have a two-week extension on the switch to the interface, and that's basically it. I've reiterated my issues, and hope there'd be some change, and fixing the interface with greasemonkey or something similar might be harder than just migrating away.

Ver comentario · Publicado 22 ago 2022 · Vasil Kolev

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Vasil Kolev hizo un comentario,

ComentarioSetting up Agent Workspace

Hi Jonathan Aniano,

 

I also opened a ticket to stay at the old UI, and was switched to it pretty much with the response that we can't be given an extension, I hope to hear from the Zendesk team soon.

Ver comentario · Publicado 20 ago 2022 · Vasil Kolev

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Vasil Kolev hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

To add, following on a unanimous request from my whole team, we've reverted to the classic view, as people are finding the "agent workspaces" too cumbersome to use.

Ver comentario · Publicado 19 ago 2022 · Vasil Kolev

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Vasil Kolev hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

The composer box being on the bottom for us is becoming a deal-breaker, as this way you lose focus on all the context that's on top (requester, organization, etc.). Having the compose box on top and the newest messages on top was one of the things the classic interface got really right and I'd love to have again.

Ver comentario · Publicado 11 ago 2022 · Vasil Kolev

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