Kirill Akimov

1. Comunidad
2. Feedback - Platform: Apps & Integrations
3. Advanced Search app - official feature request thread

Hi team!I've noticed a problem with a button “Download CSV” in Advanced Search app. It doesn't work, and I can't download a corresponding CSV when the search results are greater than 100.  

• Ver comentario
• Kirill Akimov
• Creación 21 de agosto de 2023 08:30
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Hi support team, I already created a ticket about this problem, and I was advised to leave feedback in the corresponding Article which mentioned in the initial comment

• Ver comentario
• Kirill Akimov
• Creación 18 de agosto de 2023 07:25
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Hi!Found UI bug related to Side Conversation in context panel: Steps to reproduce: 1. Open side conversation tab  2. Open one of the email thread 3. Select “close tab” near submit button 4. Click “...

• Ver comentario
• Kirill Akimov
• Creación 17 de agosto de 2023 15:35
• 1 voto

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing a new request list experience Open Beta with improved filtering, sorting and column management

Hi Zendesk team!Can you share some plans for this beta requests list? And namely, if it's planned to add export functionality for customers, so that they could get all tickets in one file (CSV or E...

• Ver comentario
• Kirill Akimov
• Creación 2 de agosto de 2023 13:18
• 0 votos

1. Guide
2. ...
3. End-user guide for Help Center
4. Using the new request list experience in the help center customer portal (Beta)

Hi Zendesk Team!It would be also nice to make feasible style formatting of request list. As I see so far, the element is closed, and we can't do anything to it:

• Ver comentario
• Kirill Akimov
• Creación 31 de julio de 2023 14:51
• 0 votos

1. Guide
2. ...
3. End-user guide for Help Center
4. Using the new request list experience in the help center customer portal (Beta)

Hi Zendesk team!Can you share some plans for this beta requests list? And namely, if it's planned to add export functionality for customers, so that they could get all tickets in one file?Another t...

• Ver comentario
• Kirill Akimov
• Creación 19 de julio de 2023 10:57
• 0 votos

1. Agent guide
2. Ticket basics
3. Rich text formatting options reference

I've discovered that a combination of characters can also give some effect, like “# + space”. I use WinOS, assume that could be a reason. Can you provide the whole list of such combinations which c...

• Ver comentario
• Kirill Akimov
• Creación 23 de junio de 2023 13:28
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Webhook activity log with request URL

It would be nice to add a possibility to track the ticket number where webhook fired. As now, the info about failed webhook is not enough for debugging.

• Ver comentario
• Kirill Akimov
• Editado 28 de febrero de 2023 11:45
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Add CC Attribute to Reporting

Does anybody know any workaround? Our customer success managers ask for dashboard with all tickets where they are in cc and satisfying a few additional conditions which prevent from usage if user p...

• Ver comentario
• Kirill Akimov
• Editado 17 de febrero de 2023 10:34
• 1 voto

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Add CC Attribute to Reporting

Hey, Zendesk team!It would be really great to add this feature!+1

• Ver comentario
• Kirill Akimov
• Creación 17 de febrero de 2023 10:32
• 1 voto