Kirill Akimov
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Actividad reciente de Kirill Akimov-
Context panel is closed during switching from apps to side conv (or any other tab in context panel)
Hi!I've noticed that if you have opened one of the following tab: Customer context, Knowledge Base etc. and you click Apps tab, then context panel switches normally from previous window to Apps. B...
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Jira app -- link are copied to task description as plain text
Hi team!It would be nice to add the ability to parse links from the ticket's last comment when creating a Jira task. When the agent creates a Jira task via Jira App, he/she can click “Copy fields f...
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Salesforce app -- sync frequency
Hi dev team!We use Salesforce app for mapping contacts and assets from SFDC to Zendesk ticket. In some cases, the app takes around an hour for updating and finding corresponding asset. I think it s...
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Drag and drop files to comment composer when Side Conversation is opened
Hi!We've noticed an unexpected behaviour in Agent workspace interface: If the side conversation application is open, but the comment composer is in the focus, then when you drag and drop a file, i...
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App icons on the side panel
Hi Zendesk team!Feature request:On the side panel there are a lot of space below system icons, and it would be handy to have an opportunity to place something there like app shortcuts. In our ZD in...
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Bug report: clicking button "summarize" does give no effect
Hi team, We recently enabled the Intelligence EAP feature and ready to give some feedback about this button in tickets: Clicking it now does not give any effect. It's expected to see some additiona...
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Bug report: link corruption after usage of "enhance writing"
Hi team, We recently enabled the Intelligence EAP feature and ready to give some feedback about “writing enhance” functionality: If the comment has links inside, then after using this functionality...
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Requester Email Address is absent under ticket subject (Agent Wirkspace)
After enabling Agent Workspace, Requester Email Address disappeared from subject area here: We have dozens of tickets in b2c area where email domain is being taken into consideration by our empl...
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Numeric fields in Automation conditions
Hi Zendesk Team!Do you have in product roadmap a feature of usage numeric ticket fields in conditions of automations?
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Knowledge capture events
Hi!I need to implement am app which perform some actions after an article was linked or created within a ticket. The same as client.on('ticket.save' .... is there any similar event listener but o...