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Andrew Melvin
Incorporación 25 ene 2022
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Última actividad 23 may 2024
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Andrew Melvin hizo un comentario,
We have several reports that now have Standard Calculated Metrics with the error “The type of the element VALUE(metric name inserted) is unknown. Contact Zendesk Support”. What does this mean and how do we fix it?
Ver comentario · Publicado 23 may 2024 · Andrew Melvin
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We are experiencing the same issue. It started a few weeks ago. @mentions randomly not loading as ticket followers. We've had several instances where light agents have not received responses (via Internal comments) and are having to chase up. I've instructed my agents to check that @mentions are being added as followers, but may have to advise them to stop using @mentions until the issue is resolved.
Ver comentario · Publicado 25 ene 2022 · Andrew Melvin
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