Búsquedas recientes
No hay búsquedas recientes
Imran Shareef
Incorporación 14 ene 2022
·
Última actividad 21 oct 2022
Seguimientos
0
Seguidores
0
Actividad total
4
Votos
0
Suscripciones
2
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Imran Shareef
Imran Shareef hizo un comentario,
That's correct; we'd want the ability to customize the dashboard.
Ver comentario · Publicado 21 oct 2022 · Imran Shareef
0
Seguidores
1
Voto
0
Comentarios
Imran Shareef creó una publicación,
I just spoke with Daniel Borrego and asked for assistance in setting up a SLA for First Call Resolution, but it appears that you do not have this metric.
This metric is extremely important, and most organisations will track it. They wanted to know how many tickets were resolved in a given number of hours.
However, your agent stated that it is not possible.
If you could assist us in setting up that metric, that would be fantastic as it is a critical metric for the majority of the organisation.
Publicado 14 ene 2022 · Imran Shareef
3
Seguidores
6
Votos
1
Comentario