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Matt Farrington-Smith

Incorporación 16 oct 2021

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Última actividad 19 oct 2022

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RESUMEN DE LA ACTIVIDAD

Última actividad de Matt Farrington-Smith

Matt Farrington-Smith hizo un comentario,

ComentarioChat best practices and recipes

Hey Dane Heather Rommel - do you good folks have any suggestions for my use case here?

I want to set up a chat rescuer for customers who have been sat idle in the chat. So our agents have sent a message and are waiting for the customer to respond.

I've kind of got it working using the below trigger:


(The 60 secs is just a placeholder for testing, I'll set a longer duration).
But it still seems to fire irrespective of who just sent the last message.

Cheers! Matt

Ver comentario · Publicado 19 oct 2022 · Matt Farrington-Smith

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Matt Farrington-Smith hizo un comentario,

ComentarioUsing help center search

Hey Julien SERVILLAT did you manage to get this set up and working?
@... we were told this wasn't possible, so am getting conflicting information...

Ver comentario · Publicado 16 sept 2022 · Matt Farrington-Smith

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Matt Farrington-Smith hizo un comentario,

ComentarioSetting up Zendesk Chat

Hi Aimee Spanier Hiedi Kysther we're trying to create a welcome greeting but there seems to only be a placeholder for the visitor's name (and not the agent). How do we add that?

Ver comentario · Publicado 03 ago 2022 · Matt Farrington-Smith

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Matt Farrington-Smith hizo un comentario,

ComentarioMore integrations

Thanks Brett Bowser - we are on the Enterprise Suite, so surely our Sandbox (Premium) should be the same?

Ver comentario · Publicado 27 jun 2022 · Matt Farrington-Smith

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Matt Farrington-Smith hizo un comentario,

ComentarioMore integrations

Bumping my reply Brett Bowser for visibility.

I've also noticed the following is missing: 

  1. In your Chat dashboard, go to Settings > Widget and click the Forms tab.

Ver comentario · Publicado 23 jun 2022 · Matt Farrington-Smith

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Matt Farrington-Smith hizo un comentario,

ComentarioMore integrations

Thanks Brett Bowser

No dice! (Should it matter if I'm using my Premium Sandbox)? I would still expect all of the settings etc. to show here.

Ver comentario · Publicado 14 jun 2022 · Matt Farrington-Smith

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Matt Farrington-Smith hizo un comentario,

ComentarioMore integrations

Hi Aimee Spanier @... - I think this part is also outdated. I can't see the settings mentioned under the To configure ticket creation section.

Any ideas where it moved to?


I'm also missing "History" I believe?

Ver comentario · Publicado 10 jun 2022 · Matt Farrington-Smith

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Matt Farrington-Smith hizo un comentario,

ComentarioCustomer management and profiles

Hi Jennifer Rowe @... any idea why our agents are suddenly unable to add orgs to a user profile? I've assumed the roles of the agent(s) affected and observed it happening too. You can search for an Organization but when selected it just disappears from the list.

I'm an Admin and I'm able to add them.

Ver comentario · Publicado 26 may 2022 · Matt Farrington-Smith

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Matt Farrington-Smith hizo un comentario,

ComentarioSetting up Explore

Hi Erin O'Callaghan Alex Zheng - wonder if any of you folks could help with a similar query... My company is moving our fiscal year from Jan-Dec, to Feb-Jan - this creates a number of difficulties with explore reporting (e.g. "quarters" are based on the standard increments) Is there any way to adapt these in my reports/dashboards without having to edit every single query?

Ver comentario · Publicado 19 abr 2022 · Matt Farrington-Smith

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Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Hey Ryan Mumby on the off chance you see this - what did you end up doing? 

I have a similar situation and ZD even told me it's not possible. If this know this then why!?

Ver comentario · Publicado 11 mar 2022 · Matt Farrington-Smith

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