Stacy Robinson
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Resumen de la actividad
Última actividad de Stacy Robinson-
Stacy Robinson hizo un comentario,
We were just talking about this. It would be great if a group/team could be the owner of an article for all the reasons Ryan mentioned above.
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Stacy Robinson creó una publicación,
Custom Field Filtering
I have a use case where one of my organizations needs to be "split" into separate field units. For example Customer A has 55 field offices around the globe. They would like each user grouped by the...
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Stacy Robinson hizo un comentario,
This is a huge problem for us as our customers and internal team members are the only ones that have the email we use for inbound tickets. And making our customers take an additional step will be c...
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Stacy Robinson hizo un comentario,
I agree with all the others. I believe this makes a negative impact on the Customer experience. We are trying to be as personable as possible and saying Dear Customer/Client doesn't give that warm ...
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Stacy Robinson hizo un comentario,
I choose the advanced search app because it is more user-friendly to our agents. When it works and pulls the results it's great! The problem I am finding is it isn't always accurate. This is a good...
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Stacy Robinson hizo un comentario,
Do side tickets count against our first response SLA?
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Stacy Robinson hizo un comentario,
App doesn't appear to pull in all the results. I wanted to get a list of group members and some groups came up as no results found which I know is incorrect.
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Stacy Robinson hizo un comentario,
There appears to be a bug. We are unable to select suspend by clicking the circle.
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Stacy Robinson hizo un comentario,
Thank you so much for this! This makes our workflow so much better. No more need to create triggers using tags and such so light agent tickets reopen.
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Stacy Robinson hizo un comentario,
I understand limiting the light agents activity, but I don't think it is unreasonable for admins to be able to create triggers/automations to improve workflow for the light agents. It would make th...