Carl Carver

Hey Amie Brennan

I should have said which 'plan' will this be available on. We have Professional; I just want to make sure it's not going to be an Enterprise-only feature. 

Carl. 

Can you please confirm which versions of the product this feature will be available in?

I've tried every method mentioned in this thread to get this work, but still can't for some reason... even tried creating a webhook... fundamentally they all seem to be the same logic.

Just saw this: https://support.zendesk.com/hc/en-us/articles/4409692719130-Announcing-the-Zendesk-intelligent-triage-EAP

"You can also use intelligent triage to increase your support team’s efficiency by configuring triggers that reply to tickets with public or private comments."

Sounds promising.