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Tom Rees's Avatar

Tom Rees

Incorporación 10 dic 2021

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Última actividad 06 oct 2022

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RESUMEN DE LA ACTIVIDAD

Última actividad de Tom Rees

Tom Rees hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Grant Schuemann 

I found that for people struggling, uploading the company logo as a profile picture to their zendesk profile helped differentiate between end-user and agent messages.

Ver comentario · Publicado 06 oct 2022 · Tom Rees

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Tom Rees hizo un comentario,

ComentarioTeam members and groups

Rina might be worth setting up macros to assign them to the correct teams rather than letting the agent select the group. 

Ver comentario · Publicado 01 sept 2022 · Tom Rees

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Tom Rees hizo un comentario,

ComentarioTriggers and automations

Does anyone know of a way to get this working for a Whatsapp ticket that is on messaging to message the customer?

Ver comentario · Publicado 25 may 2022 · Tom Rees

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Tom Rees hizo un comentario,

ComentarioTriggers and automations

Matt Taylor

You're welcome. Took me a while to get it to work too! 

Ver comentario · Publicado 22 mar 2022 · Tom Rees

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ComentarioTriggers and automations

Matt Taylor

In the username don't put the actual token, but put the word token after the /. The password is where you paste the API token

Ver comentario · Publicado 22 mar 2022 · Tom Rees

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Tom Rees hizo un comentario,

ComentarioTriggers and automations

Matt Taylor

We use Okta and I have this working.

The username I use is in the following format email.address@example.com/token and then I use the API to get a token and use this as the password

Ver comentario · Publicado 22 mar 2022 · Tom Rees

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Tom Rees hizo un comentario,

ComentarioTeam members and groups

Hello,

If a ticket is closed, I assume that deleting a group won't affect this and should still be able to be reported on?

Best Wishes

Ver comentario · Publicado 11 feb 2022 · Tom Rees

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Tom Rees hizo un comentario,

ComentarioTriggers and automations

Thanks Lou.

It's saying '"error": "Couldn't authenticate you"' at the bottom. I've tried resetting the password and still have the same issue. I will try on my production instance when most agents have logged off and see if I get the same issues.

Ver comentario · Publicado 10 ene 2022 · Tom Rees

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Tom Rees hizo un comentario,

ComentarioTriggers and automations

Lou

If I test I get 'Error during transmission: HTTP client call failed', but still active without, it just doesn't run. Definitely only need the URL target and the trigger, nothing else in the background? Appreciate the help, such an annoying limitation! 

Ver comentario · Publicado 10 ene 2022 · Tom Rees

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Tom Rees hizo un comentario,

ComentarioTriggers and automations

Hi Lou

Thanks for replying.

Set up is with the following:
https://somedomain.zendesk.com/api/v2/tickets/{{ticket.id}}.json?ticket[comment][public]=false

It then feeds the following trigger:

 

Ver comentario · Editado 10 ene 2022 · Tom Rees

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