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Zack Bryson's Avatar

Zack Bryson

Incorporación 16 oct 2021

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Última actividad 07 jul 2022

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Última actividad de Zack Bryson

Zack Bryson hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

It's dishearting for agents to receive negative reviews that do not reflect the quality of service provided, as performance-based incentives often depend on CSAT data.  It is crucial that we have the ability in software to calculate these scores.  Disappointing to hear that it isn't on the roadmap for the next nine months or that this hasn't been considered internally at Zendesk. 

Ver comentario · Publicado 07 jul 2022 · Zack Bryson

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