Susie Lemus

Hi! Dane I am having this same issue. Config looks fine, in my case I don't need the ''Required to submit a request'' but when testing this on a bot it still shows the first option instead of BLANK.

Do you have any updates on this?

We've been recently moved from Chat to Social Messaging and we keep missing chats because a customer replied to a chat that was solved hours or days ago. We know there is a bell on the top right hand side and that the ticket again moves to ''New'' or something like that, but we need a sound.