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Casey

Incorporación 07 dic 2022

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Última actividad 24 nov 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Casey

Casey hizo un comentario,

ComentarioPublishing and sharing dashboards

HI Walter Bellante ,

 

Thank you for your reply! Unfortunately this does not suit our organisation, as we only have two Admins (for privacy reasons), checking dashboards/schedules in not part of their day to day. I am sure there are other organisations where this is the case as well.

Having to check dashboards/schedules regularly is not ideal, we try to avoid using features that require ongoing maintenance (one of the reason why we use and love Zendesk!)

I would like to put forward the suggestion to include and ongoing schedule option.

Ver comentario · Editado 14 nov 2024 · Casey

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Casey hizo un comentario,

ComentarioPublishing and sharing dashboards

Hi Walter Bellante, who will receive the notification? The dashboard creator? What if that person leaves the business?

Ver comentario · Publicado 13 nov 2024 · Casey

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Casey hizo un comentario,

ComentarioPublishing and sharing dashboards

Why is there not an option to never stop the report? I don't want to have to set a reminder for myself in 12 months time to update the schedule run for time for another 12 months. 

Ver comentario · Publicado 13 nov 2024 · Casey

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Casey hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+ 1 for adding ‘Share ticket with…’ action for macros

Ver comentario · Publicado 17 may 2024 · Casey

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Casey hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1 and bcc field for side convo's should be available to use in triggers

Ver comentario · Publicado 17 ene 2024 · Casey

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Casey hizo un comentario,

Comentario de la comunidad Feedback - Admin Center

I agree, I would love to see this feature

Ver comentario · Publicado 15 nov 2023 · Casey

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Casey hizo un comentario,

Comentario de la comunidad Q&A - Sales CRM (Sell)

Or if anyone can suggest a better solution I am very open to hearing it!

Ver comentario · Publicado 20 oct 2023 · Casey

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Casey creó una publicación,

Publicación Q&A - Sales CRM (Sell)

Hi ZD community,

Hoping for some urgent assistance. 

Very high level, we want tickets submitted via certain forms and forwarded into Zendesk from specific email addresses to not appear in the ‘My store requests’ menu on our Help Center page. For context, we have two menu's for users; 'My requests' which shows a users requests, and 'My store requests' which shows their organisations requests:

I found this community post where a community member suggested the below code solution:

However I cannot get it to work correctly for us. Where do we place the closing {{/isn't}} in the following code:


          {{#each requests}}
          {{#isnt type 'question'}}{{/isnt}}
           
             
               
                  {{#if subject}}
                    {{subject}}
                  {{else}}
                    {{excerpt description characters=50}}
                  {{/if}}
               



               

                 
                 
                 
                    {{status_name}}
                 

               

             
              #{{id}}
             
                {{#is ../current_filter.identifier 'my'}}
                  {{date created_at timeago=true}}
                {{else}}
                  {{requester.name}}
                {{/is}}
             
              {{date updated_at timeago=true}}
             
               
                  {{status_name}}
               

             
           
          {{/each}}
       
     
    {{/if}}
 

Publicado 18 oct 2023 · Casey

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Casey hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Would also love an update on this one :)

Ver comentario · Publicado 22 ago 2023 · Casey

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Casey hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

+1

Ver comentario · Publicado 12 may 2023 · Casey

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