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Thomas Loesch's Avatar

Thomas Loesch

Incorporación 07 ene 2022

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Última actividad 01 feb 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Thomas Loesch

Thomas Loesch creó una publicación,

Publicación Feedback - Ticketing system (Support)

I would like some agents being part of a group, FRANCE for instance, to access only some specific views without having the visibility of all of them. In other words, I would like to give access to a view to a user being able to select his name instead of using Group segmentation or Personal Views.

Publicado 27 ene 2023 · Thomas Loesch

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Thomas Loesch hizo un comentario,

ComentarioAutomatismes et déclencheurs

Bonjour, cette fonctionnalité est demandé depuis 2013 par de nombreuses personnes dans ce post : https://support.zendesk.com/hc/en-us/community/posts/4409217610522-Allow-a-trigger-to-post-comment-updates?page=2#comments.

Quand verra-t-elle enfin le jour !?

C'est clairement un incontournable pour beaucoup de vos clients, moi y compris.

Ver comentario · Publicado 15 jun 2022 · Thomas Loesch

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Thomas Loesch hizo un comentario,

ComentarioTicket automation and collaboration

Hello, 

As WhatsApp Connector suggested, it would be very helpful to have the possibility to create a side conversation child ticket with an end-user as a reporter directly. In other words, to be able to enter an end-user email addresse in the recipient field.

For many reasons, it makes more sense to create a ticket than to send an email (SLA, automatic reminders, reporting, follow up stakes,...)

Is it something coming up soon?

Ver comentario · Publicado 13 abr 2022 · Thomas Loesch

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Thomas Loesch hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hello Pratishtha Nahata, 

I wish you a happy new year and I hope you are well.

Any update to share with us upon this topic?

It would be very helpful for us to ease our organizations's management and update.

Best regards, 

Thomas

Ver comentario · Publicado 07 ene 2022 · Thomas Loesch

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