Sudharsun Ravi
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Última actividad de Sudharsun Ravi-
Sudharsun Ravi creó una publicación,
Light agents cannot CC end-users with the Enhanced CCs and Followers experience
RespondidaOur light agents create tickets for our customers in our Zendesk instance. This requests them to CC end-users so that our engineers route any communication to our end-users. Would like to use off t...
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Sudharsun Ravi hizo un comentario,
Change metric is an important aspect. This would allow us to use one query/reporting with multiple metrics.