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William Sedgwick

Incorporación 16 oct 2021

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Última actividad 07 dic 2023

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101

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52

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32

RESUMEN DE LA ACTIVIDAD

Última actividad de William Sedgwick

William Sedgwick hizo un comentario,

Comentario de la comunidad Q&A - Chat, messaging, and widgets

Christopher Kennedy

Where abouts is the signed in block in the themes? 
thank you for helping

Ver comentario · Publicado 03 oct 2022 · William Sedgwick

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William Sedgwick hizo un comentario,

ComentarioHow to solve issues with the email channel

hi Dainne Kiara Lucena-Laxamana

i have made this change and it did not help as this changes what we would send out but not what is received 

Ver comentario · Publicado 14 sept 2022 · William Sedgwick

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William Sedgwick hizo un comentario,

ComentarioHow to solve issues with the email channel

what to do when it is end users that pull the entire email chain in?

Ver comentario · Publicado 25 ago 2022 · William Sedgwick

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William Sedgwick creó una publicación,

Publicación Feedback - Ticketing system (Support)

allow templates to be visable within guide editor, this way you can see what the final article will look like an d can possibly edit the template as needed. currently when using templates they do not apear within the article editor and instead add content to the article as you are publishing it. this means that you cannot see what has been added or type around it

Publicado 01 ago 2022 · William Sedgwick

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William Sedgwick hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

having another person respond happens every day and is completely normal for us, i dont understand why this is marked as phishing and why we cant choose to turn this off. Internally we have had many emails not beinng responded to for hours as agents are afraid to do anything with actual tickets because they have been marked as phishing

Ver comentario · Publicado 27 jul 2022 · William Sedgwick

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William Sedgwick hizo un comentario,

ComentarioSell basics

'The collaborator is notified when certain actions take place on those records',

How are the collaborators notified? , is it via email?

Ver comentario · Publicado 12 jul 2022 · William Sedgwick

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William Sedgwick hizo un comentario,

Comentario de la comunidad Feedback - Admin Center

i need to delete 500 users and honestly without a search function this feature is entirely useless, and actually is taking me longer to use than just manually searching which is what im going back to.

also another thing ive noticed is if you select someone and move to another page then go back you have unselected them. i believe no one tried to use this feature before rolling it out

 

Ver comentario · Editado 10 jun 2022 · William Sedgwick

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William Sedgwick hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Ver comentario · Publicado 22 abr 2022 · William Sedgwick

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William Sedgwick hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Ver comentario · Publicado 22 abr 2022 · William Sedgwick

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William Sedgwick hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Add CC isn't an option in the macro actions

Ver comentario · Publicado 22 abr 2022 · William Sedgwick

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