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Sebastiaan Cools

Incorporación 29 sept 2022

·

Última actividad 10 dic 2024

Zendesk Luminary

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15

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3

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6

RESUMEN DE LA ACTIVIDAD

Última actividad de Sebastiaan Cools

Sebastiaan Cools hizo un comentario,

ComentarioTicket automation and collaboration

Will the redaction suggestions also come for other languages than English? 

And if they do, is there a timeline?

Ver comentario · Publicado 10 dic 2024 · Sebastiaan Cools

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Sebastiaan Cools hizo un comentario,

ComentarioUsing help center search

is it possible to have the crawler search a SharePoint site with authentication?

Ver comentario · Publicado 10 jun 2024 · Sebastiaan Cools

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Sebastiaan Cools hizo un comentario,

ComentarioTicket automation and collaboration

Hi, our DPO asks if the AI model also checks attachments?

does the intent model also check attached documents for tone and information?

and if so, does it check all types of attachments like documents but also attached images?

Ver comentario · Publicado 13 may 2024 · Sebastiaan Cools

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Sebastiaan Cools hizo un comentario,

ComentarioCustomer service best practices and recipes

Is there a way to check in explore if agents are using these features?

can I make a report in explore to check how many times the expand feature is used or a suggested macro was used via these features instead of the normal macro selector?

Ver comentario · Publicado 13 may 2024 · Sebastiaan Cools

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Sebastiaan Cools hizo un comentario,

ComentarioTicket automation and collaboration

Hi,

 

is there a time-frame suggestion list we can check for which language will be coming available?

99% of our tickets are in Dutch and we are looking forward to having this feature available.

 

Kind regards,

Sebbe

Ver comentario · Publicado 08 may 2024 · Sebastiaan Cools

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Comentario de la comunidad Feedback - Ticketing system (Support)

has there been any progress in this request?

Ver comentario · Publicado 14 jul 2023 · Sebastiaan Cools

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