ELEVATE Admin
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Resumen de la actividad
Última actividad de ELEVATE Admin-
ELEVATE Admin hizo un comentario,
When ticket sharing, is the initial conversation with the ticket requester shared too? Is there a way to not?
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ELEVATE Admin hizo un comentario,
Is there a way to share tickets between accounts but not share customer interaction between accounts?
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ELEVATE Admin creó una publicación,
New Admin Centre Team Pages
RespondidaPlease add a way to clearly show which team are taking up agent seats/silences - this is sorely needed.
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ELEVATE Admin hizo un comentario,
Hi DJ, Would there be a way to create a more restricted role without taking up agent seats? To clarify, I am not looking to add permissions, rather, to take them away further...
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ELEVATE Admin hizo un comentario,
Hi DJ - Is there a way to create an even more restricted role and for it to not take up agent seats? I wish to further the limit light agent role, or create a more limited role that doesn't take ...
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ELEVATE Admin hizo un comentario,
I would like to turn off some features for Light Agents - currently my options are greyed out. The most pressing are the lights agents ability to view customer lists - as this is a data privacy ri...
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ELEVATE Admin creó una publicación,
How do I disable the "Feature Usages" panel for certain roles/agents?
Hi, I have a multibrand set up in Zendesk. Each brand has a group of agents, sitting in different offices globally. Agents are restricted to being only able to see information and tickets related...
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ELEVATE Admin hizo un comentario,
Hello, I have the same requirements too but am on the support enterprise suite plan. I can't edit those settings for light agent users as mentioned above - they are greyed out and un-clickable. An...
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ELEVATE Admin hizo un comentario,
Hi, can this be rectified yet? It is very odd that this works for most channels but whatsapp.
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ELEVATE Admin hizo un comentario,
How would I use triggers for time? Would this be something else? For example, I want agents to take an action 2 weeks after the last contact. How would I do time based triggers?