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Actividad reciente de ADMIN-
New Admin Centre Team Pages
RespondidaPlease add a way to clearly show which team are taking up agent seats/silences - this is sorely needed.
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How do I disable the "Feature Usages" panel for certain roles/agents?
Hi, I have a multibrand set up in Zendesk. Each brand has a group of agents, sitting in different offices globally. Agents are restricted to being only able to see information and tickets related...
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IVR Language Selecting - Voicemail cannot be assigned to the correct language
I use an IVR menu to have callers select the right language. Once they select their language, their call gets routed to an operator who speaks their language. If there are no operators available ...