ADMIN

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2. Feedback - Admin Center

Please add a way to clearly show which team are taking up agent seats/silences - this is sorely needed. 

• ADMIN
• Creación 13 de abril de 2022 08:18
• 6 seguidores
• 3 comentarios
• 3 votos

1. Comunidad
2. Zendesk Suite Q&A

Hi,  I have a multibrand set up in Zendesk.  Each brand has a group of agents, sitting in different offices globally. Agents are restricted to being only able to see information and tickets related...

• ADMIN
• Creación 2 de marzo de 2022 08:03
• 2 seguidores
• 1 comentario
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A

I use an IVR menu to have callers select the right language.  Once they select their language, their call gets routed to an operator who speaks their language.  If there are no operators available ...

• ADMIN
• Creación 18 de octubre de 2021 08:20
• 1 seguidor
• 0 comentarios
• 2 votos