Nacho Santana

1. Explore
2. ...
3. How to build dashboards
4. Why do end users show in my assignee filter on my dashboard?

Hello Deblina,I have answered on the ticket that you have opened with us. Please review my reply and we can continue the investigation on the ticket. 

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• Nacho Santana
• Creación 16 de febrero de 2023 15:58
• 0 votos

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding social media buttons to your emails

Hello Andrew,It is not possible to modify that message natively in Zendesk. I will recommend leaving your feedback with your use case. We value your opinion, and the product owner will review this ...

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• Nacho Santana
• Creación 17 de enero de 2023 16:49
• 0 votos

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Adding content tags to group related articles

Hi Dan,It could be the permission, only Guide admins and article authors can create content tags in articles. For more information, please refer to this article.I hope this help. If you still need ...

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• Nacho Santana
• Creación 30 de diciembre de 2022 16:38
• 0 votos

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Adding content tags to group related articles

Hi Boyoon, In the case of a community post, the option "related to" will be visible on the edit window and not on the creation page. Once you have created the post, go to the settings on the right-...

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• Nacho Santana
• Creación 30 de diciembre de 2022 16:26
• 0 votos

1. People
2. ...
3. Team members and groups
4. Adding a team member alias

Hello Roshni,Once the agent has a "display name" set in their personal settings. Any shortcut that include the placeholder , in their message, will show the agent's "display name". I hope this info...

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• Nacho Santana
• Creación 19 de diciembre de 2022 11:24
• 0 votos

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I hide article comments with curlybars?

Hello Ashley, There is no native functionality in the support interface that allow you to just make a comment visible to a particular segment or user tag. You can use segments to restrict access to...

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• Nacho Santana
• Creación 19 de diciembre de 2022 11:02
• 0 votos

1. Bots y automatización
2. Documentación sobre bots personalizados (Generador de flujos)
3. Comprender los tipos de pasos de los flujos de respuesta

Hola Moisés,Le recomiendo revisar este artículo donde puede encontrar los formatos que son aceptados.  En caso de que, usando uno de estos formatos, le siga dando error, no dude en contactar nuestr...

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• Nacho Santana
• Creación 16 de diciembre de 2022 09:19
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Agents can't see the articles from the end-user's perspective

Hello Micaela,This could be happening due to the view permission settings. To be able to help you I will need more information, for this reason I have created a ticket on your behalf for us to furt...

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• Nacho Santana
• Creación 15 de diciembre de 2022 12:57
• 0 votos

1. Guide
2. ...
3. Managing Gather community topics and posts
4. Applying user segments to restrict viewing access to community content

Hello Johnson,It is possible to create multiple ticket forms. For more information, please review this article.Please be aware that his functionality is only included in subscriptions of Zendesk Su...

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• Nacho Santana
• Creación 15 de diciembre de 2022 12:28
• 0 votos

1. Support
2. ...
3. Ticket automation and collaboration
4. Customizing default email notifications for CCs and followers

Hello Darren,As of the moment, there is no native way to set up a trigger or automation to notify the user that they have been added as a follower on the ticket. Notification is currently limited t...

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• Nacho Santana
• Creación 9 de diciembre de 2022 18:21
• 0 votos