Erkin Yasar

1. Comunidad
2. Developer - Zendesk Apps Framework (ZAF)
3. Hide Send button in Messaging

Greg Katechis Thank you for the information Greg! Is it possible to add this "Send" button to any other custom app we are developing with apps framework? It is in the agent UI natively so we want t...

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• Erkin Yasar
• Creación 14 de julio de 2023 07:41
• 0 votos

1. Comunidad
2. Developer - Zendesk Apps Framework (ZAF)
3. Hide Send button in Messaging

Greg Katechis Hello Greg, Is it possible to add another button near "Send" button with apps framework? If possible could you please share the documentation. Have a nice day Greg.

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• Erkin Yasar
• Creación 13 de julio de 2023 10:56
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

+1

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• Erkin Yasar
• Creación 30 de diciembre de 2022 06:20
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Any Update on this issue?

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• Erkin Yasar
• Creación 23 de diciembre de 2022 13:14
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. SLA Alerting in Minutes

Any update on this issue?  

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• Erkin Yasar
• Creación 7 de septiembre de 2022 11:06
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Triggers and automations on Whatsapp

Hi, If you are using smooch, by the help of proactive message templates on smooch, you may create automatic messages for out of office and may also send proactive apology messages to customers to c...

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• Erkin Yasar
• Creación 27 de julio de 2022 09:12
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Restricting tickets visibility to Brand

+1 Any update?

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• Erkin Yasar
• Creación 20 de abril de 2022 07:37
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Social Messaging - First Reply Time SLA (missing)

Dear Mei-E Loh, How can we add our subdomains on the chat ticket metrics arturo? Could you please help me? Cheers, Erkin

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• Erkin Yasar
• Creación 11 de abril de 2022 06:09
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Social Messaging - First Reply Time SLA (missing)

Hi,  I have checked the account which has been implemented a fix by Zendesk team. However there is no fix for second for FRT on WhatsApp channel. Can we use metrics in seconds right now?  Thank you  

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• Erkin Yasar
• Creación 23 de marzo de 2022 11:14
• 0 votos

1. Comunidad
2. Feedback - Admin Center
3. New Admin Center

I agree with Nicole. Its not easy to handle the account and the Zendesk product at the same time. Changing screens make it really hard. Thank you for making our life harder than before.

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• Erkin Yasar
• Creación 7 de marzo de 2022 07:22
• 1 voto