Búsquedas recientes


No hay búsquedas recientes

Sara Pearson's Avatar

Sara Pearson

Incorporación 07 dic 2021

·

Última actividad 23 ago 2023

Seguimientos

0

Seguidores

0

Actividad total

39

Votos

11

Suscripciones

17

RESUMEN DE LA ACTIVIDAD

Última actividad de Sara Pearson

Sara Pearson creó una publicación,

Publicación Q&A - Reporting and analytics

We need a report that will tell us the last update provided by the assignee of the ticket.  Ideally a bar graph that we can group together e.g. 1-5 days since last update by assignee. I dont see any way to report on this right now in Explore.

Publicado 23 ago 2023 · Sara Pearson

1

Seguidor

3

Votos

1

Comentario


Sara Pearson hizo un comentario,

Comentario de la comunidad Developer - Zendesk APIs

Ver comentario · Publicado 09 may 2023 · Sara Pearson

0

Seguidores

0

Votos

0

Comentarios


Sara Pearson creó una publicación,

Publicación Developer - Zendesk APIs

Hello,

We are trying to extract all tickets from our Zendesk instance and send to another ticketing platform. I understand that this probably has to be done using the API but I cannot find anything specifically to give to our developer due to the range of things we need from the tickets.

Things we need extracted from the tickets:
Subject
Requester info (name, email, org., requester type)
Assignee
Form
ALL ticket comments (internal, external, call logs)
Ticket events 
Attachments
Category and sub-category
Type
Jira ticket #
2-3 Custom fields

If someone could just point me in the right direction in the documentation please, I would greatly appreciate it.

Thanks.

Editado 09 may 2023 · Sara Pearson

0

Seguidores

4

Votos

3

Comentarios


Sara Pearson hizo un comentario,

ComentarioExplore recipes

@... Yes, I followed the instructions exactly. Thanks!

Ver comentario · Publicado 08 sept 2022 · Sara Pearson

0

Seguidores

0

Votos

0

Comentarios


Sara Pearson hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

@... Is there any update on this? You mentioned over 2 years ago that feedback was being passed on. Thanks!

Ver comentario · Publicado 07 sept 2022 · Sara Pearson

0

Seguidores

0

Votos

0

Comentarios


Sara Pearson hizo un comentario,

ComentarioExplore recipes

Eric Gao This report doesnt work. I followed the instructions exactly and I get this error, but I know for a fact there are follow-up tickets..

Ver comentario · Publicado 07 sept 2022 · Sara Pearson

0

Seguidores

0

Votos

0

Comentarios


Sara Pearson creó una publicación,

Publicación Q&A - Reporting and analytics

I am trying to create a report that shows time between a new ticket created to resolution (solved) for a specific group of people and categories.

I want to calculate this time up to ticket status Solved and exclude time between Solved and Closed as we have a 30-day window between Solved and Closed, causing the numbers to be highly inflated.

Is there a way to do this?




Publicado 25 jul 2022 · Sara Pearson

0

Seguidores

5

Votos

5

Comentarios


Sara Pearson hizo un comentario,

ComentarioWorking with articles in the knowledge base

Does the link have to be a direct file link? 

Ver comentario · Publicado 28 jun 2022 · Sara Pearson

0

Seguidores

0

Votos

0

Comentarios


Sara Pearson creó una publicación,

Publicación Q&A - AI and automation

We currently have our Level 1 agents assign specific types of tickets to a Level 2 group, and then agents from that specific group are expected to assign the ticket to themselves. 

I am looking for a way to run a trigger if a ticket has been assigned to a Level 2 group but not picked up by a specific Level 2 agent for more than a certain period of time.

 

Publicado 23 jun 2022 · Sara Pearson

0

Seguidores

3

Votos

1

Comentario


Sara Pearson hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Has this been done? It still says planned expected plan to release was before the end of 2021

Katarzyna Karpinska

Ver comentario · Publicado 17 jun 2022 · Sara Pearson

0

Seguidores

1

Voto

0

Comentarios