Kate Horner
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Última actividad de Kate Horner-
Kate Horner hizo un comentario,
Thank you!
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Kate Horner creó una publicación,
Creating Custom First Reply Time Brackets
RespondidaI am trying to have this look slightly different but can't figure out the recipe for the custom metric. I would like to break the hours down more: No replies 0-1 hrs 1-4 hrs 4-8 hrs 8-16 hrs 16-24...
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Kate Horner hizo un comentario,
Hailey Gould I would start a ticket with support to have them remote in then to see what is happening in the report. That is odd that it won't show. Sorry I couldn't be of more help!
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Kate Horner hizo un comentario,
Hailey Gould I changed the order of my rows to have my Ticket ID's appear after the ticket solved date. 📌I had to use the scroll bar to go all the way over before to see the ticket ID. By changing ...
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Kate Horner hizo un comentario,
Hailey Gould Try changing the filter at the top to "Ticket Solved - Date"What do you have in your Metrics and rows?
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Kate Horner hizo un comentario,
Hailey Gould Try it this way
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Kate Horner hizo un comentario,
Zendesk Zendesk Team Zendesk DevsAn ETA would be great. This bot creates a horrible experience for the end user. It needs to have: Go back a step Go back to the beginning Search the entire help ce...
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Kate Horner creó una publicación,
Manager Visibility - Trigger Alert for tickets left open too long
I have been working with my agents to make sure they are reviewing/responding and closing out their open tickets but it has been a struggle. I don't have time to review everyone's tickets and want ...
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Kate Horner hizo un comentario,
Could you maybe provide a recipe? Sorry I have a hard time starting from scratch. I don't see that under the metics. Not sure what to put in columns or rows either. Jahn Bronilla
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Kate Horner creó una publicación,
Average Ticket Count by Day
Simple recipe I'm sure but how do I see what our average daily ticket count is?