Kate Horner
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Actividad reciente de Kate Horner-
Thank you!
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Hailey Gould I would start a ticket with support to have them remote in then to see what is happening in the report. That is odd that it won't show. Sorry I couldn't be of more help!
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Hailey Gould I changed the order of my rows to have my Ticket ID's appear after the ticket solved date. 📌I had to use the scroll bar to go all the way over before to see the ticket ID. By changing ...
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Hailey Gould Try changing the filter at the top to "Ticket Solved - Date"What do you have in your Metrics and rows?
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Hailey Gould Try it this way
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Zendesk Zendesk Team Zendesk DevsAn ETA would be great. This bot creates a horrible experience for the end user. It needs to have: Go back a step Go back to the beginning Search the entire help ce...
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Could you maybe provide a recipe? Sorry I have a hard time starting from scratch. I don't see that under the metics. Not sure what to put in columns or rows either. Jahn Bronilla
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@Riah Lao https://support.zendesk.com/hc/en-us/articles/4408844187034/comments/5110729427354If you toggle back to private, the message would still be there and you could copy paste but it won't aut...
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I agree. The amount you pay for an enterprise plan to lack basic features is ridiculous. These are standard basic bot functions, and we should not have to pay thousands of dollars more to have a th...
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Can you add color font and Underlining to Macros, please? It would be so helpful to emphasize certain portions for our end user and direct our agent's attention to certain parts. For example, we re...