Violeta Micu

1. Support
2. ...
3. Measuring success
4. Analyzing your Support ticket activity and agent performance

Hello @..., So the %satisfaction score that has been created by Zendesk as a metric in the Explore product is calculated based on this: COUNT(Good satisfaction tickets)/COUNT(Rated satisfaction tic...

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• Violeta Micu
• Creación 6 de octubre de 2021 15:24
• 0 votos

1. Comunidad
2. Feedback - Voice (Talk)
3. Zendesk Voice: New call notification through speakers, call through headset

Hello,   A vote from my side as well :(.   Thanks, Vio

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• Violeta Micu
• Creación 25 de febrero de 2020 11:26
• 1 voto

1. Comunidad
2. Feedback - Voice (Talk)
3. Talk - agents remain available after missed call

Hi @..., 2 years ago you said that this feature was top priority. Which is the current status?  

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• Violeta Micu
• Creación 29 de noviembre de 2019 07:56
• 1 voto

1. Comunidad
2. Feedback - Voice (Talk)
3. Talk - agents remain available after missed call

Is this feature included in the Q4 Roadmap? 

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• Violeta Micu
• Creación 18 de octubre de 2019 08:03
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. Filtering for follow-up tickets

Hello, There are 2 ways to see the Follow up tickets in explore. Dataset: Ticket Events 1. This solution helps you to see quickly how many follow-up tickets you have: Metrics: Tickets created Filte...

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• Violeta Micu
• Creación 17 de mayo de 2019 10:24
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

Another one here :( Please help us, we have too many agents 

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• Violeta Micu
• Creación 24 de octubre de 2018 16:02
• 1 voto