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Ravindra Singh

Incorporación 28 oct 2021

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Última actividad 22 sept 2022

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27

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14

RESUMEN DE LA ACTIVIDAD

Última actividad de Ravindra Singh

Ravindra Singh creó una publicación,

Publicación Feedback - Ticketing system (Support)

Hello Zendesk Team,

 

Please include few more filtering options for In-View Filtering, as currently they are very much limited.

 

Thanks,

Ravindra

Publicado 22 sept 2022 · Ravindra Singh

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Ravindra Singh creó una publicación,

Publicación Feedback - Developer Platform

Hello Zendesk Team,

 

Please include few more filtering options for Audit Logs, as currently they are very much limited.

 

Thanks,

Ravindra

Publicado 22 sept 2022 · Ravindra Singh

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Ravindra Singh hizo un comentario,

ComentarioExplore recipes

what if we want ticket created data weekly manner from Monday to Monday instead of Sunday to Saturday ?

Ver comentario · Publicado 14 jul 2022 · Ravindra Singh

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Ravindra Singh hizo un comentario,

ComentarioWriting formulas

Hello All,

 

Can someone please help me - I want to know the new ticket group created in last 3 months.

Thanks,

Ravindra Singh

Ver comentario · Publicado 03 jul 2022 · Ravindra Singh

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Ravindra Singh hizo un comentario,

ComentarioExplore recipes

This formula is AVG(agent wait time)/AVG(full resolution time), so by default it should be always less than 100% ,because full resolution time is always greater than agent want time, then why i am getting these results.

 

Please assist.

 

Ver comentario · Publicado 22 feb 2022 · Ravindra Singh

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Ravindra Singh hizo un comentario,

ComentarioBuilding reports

Howcome these can be more than 100%, full resolution time is always greater than agent wait time right?

 

 

Please assist

 


Ver comentario · Publicado 22 feb 2022 · Ravindra Singh

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Ravindra Singh hizo un comentario,

ComentarioTicket management

Suppose our company has domain company.com, and our production instance is company.zendesk.com, then can we add a brand for HR department as well, but the catch here is even they have same subdomain, so if we add brand then subdomain has to be unique, kindly let me know what to do?

Ver comentario · Publicado 12 feb 2022 · Ravindra Singh

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Ravindra Singh creó una publicación,

Publicación Q&A - Users, groups, and organizations

Hello Team,

We want to setup the HR team in zendesk in our current instance say:https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz.zendesk.com/ to have access for that. So, please suggest how can we achieve that.

Regards,

Publicado 12 feb 2022 · Ravindra Singh

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Ravindra Singh hizo un comentario,

ComentarioZendesk basics

Is there a way, we can create HR instance of Zendesk in our current domain: https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz.zendesk.com/ to have access for that. So, please suggest how can we achieve that.

Ver comentario · Publicado 12 feb 2022 · Ravindra Singh

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Ravindra Singh creó una publicación,

Publicación Feedback - Ticketing system (Support)

Team, please suggest a way by which end-user can also reply to the tickets raised from a particular organisation say XYZ in Zendesk, so end-users can also reply to the tickets raised, we cannot add all the users as Agent in Zendesk, as it will consume lots of unnecessary licenses and cost.

 

 

Publicado 11 feb 2022 · Ravindra Singh

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