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Rachel Dehoyos
Incorporación 01 feb 2022
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Última actividad 07 jul 2022
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Última actividad de Rachel Dehoyos
Rachel Dehoyos hizo un comentario,
I agree, I think Zendesk should seriously consider this feature sooner than post 9 months. My management is frustrated that we can't get rid of erroneous scores and it's to the point where they might start considering other platforms. Our service reps are also disheartened b/c every time they log in they see their score and if it's falsely low that's not good for morale.
Ver comentario · Publicado 07 jul 2022 · Rachel Dehoyos
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Rachel Dehoyos hizo un comentario,
I'd like to request this feature as well. I had a customer choose a negative rating on accident, and it's totally skewing one of our support engineer's ratings. There isn't an easy or good way to get rid of this erroneous rating. It feels like an admin should just be able to delete it?
Ver comentario · Publicado 23 mar 2022 · Rachel Dehoyos
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Rachel Dehoyos hizo un comentario,
Can I test out the Zendesk community in the standard sandbox?
Ver comentario · Publicado 01 feb 2022 · Rachel Dehoyos
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