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Rachel Dehoyos's Avatar

Rachel Dehoyos

Incorporación 01 feb 2022

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Última actividad 07 jul 2022

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26

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21

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2

RESUMEN DE LA ACTIVIDAD

Última actividad de Rachel Dehoyos

Rachel Dehoyos hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I agree, I think Zendesk should seriously consider this feature sooner than post 9 months.  My management is frustrated that we can't get rid of erroneous scores and it's to the point where they might start considering other platforms.  Our service reps are also disheartened b/c every time they log in they see their score and if it's falsely low that's not good for morale.

Ver comentario · Publicado 07 jul 2022 · Rachel Dehoyos

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Rachel Dehoyos hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I'd like to request this feature as well.  I had a customer choose a negative rating on accident, and it's totally skewing one of our support engineer's ratings.  There isn't an easy or good way to get rid of this erroneous rating.  It feels like an admin should just be able to delete it?

Ver comentario · Publicado 23 mar 2022 · Rachel Dehoyos

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9

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Rachel Dehoyos hizo un comentario,

ComentarioAccounts and billing

Can I test out the Zendesk community in the standard sandbox?

Ver comentario · Publicado 01 feb 2022 · Rachel Dehoyos

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