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Anita Rajkumar

Incorporación 16 oct 2021

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Última actividad 24 abr 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Anita Rajkumar

Anita Rajkumar hizo un comentario,

ComentarioPublishing and sharing dashboards

Please let me know when this functionality will be fully released ETA

Regards,

Anita

Ver comentario · Publicado 12 ene 2024 · Anita Rajkumar

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Comentario de la comunidad Q&A - Objects, workspaces, and rules

this will work 

{% if ticket.ticket_field_option_title_1900002251207 == "DVT/SCD Pump" %}

UDI #: {{ticket.ticket_field_option_title_13823381549204}}

 

{%else if  ticket.ticket_field_option_title_1900002251207 == "Bladder Scanners" %}

UDI #: {{ticket.ticket_field_option_title_13823750041364}}

 

 

{% endif %}

 

Ver comentario · Publicado 21 mar 2023 · Anita Rajkumar

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Comentario de la comunidad Feedback - Ticketing system (Support)

changing single quotes - not working

/* custom code - Anita rajkumar */
/*Customer Account Number-Servicing*/
document.querySelector("#request_custom_fields_360048624891_hint").innerHTML = 'Attention: If issue reported is an Possible MDR - ‘STOP and file a SAP Notification or call Customer Service 800-633-5463’';

 

/* custom code - Anita rajkumar */
/*Products Audited-Audit Request*/
document.querySelector("#request_custom_fields_5196469612820_hint").innerHTML =   'TEST'; 

Ver comentario · Publicado 27 sept 2022 · Anita Rajkumar

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Comentario de la comunidad Feedback - Ticketing system (Support)

The first link is working (document.querySelector)

 

Second link is not working. Any idea?

Ver comentario · Publicado 26 sept 2022 · Anita Rajkumar

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Anita Rajkumar hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

any new update on when can we expect the feature to go live (Round Robin assignment) ?

Ver comentario · Publicado 03 feb 2022 · Anita Rajkumar

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ComentarioUsing Built by Zendesk apps

This trigger not adding agent_ooo tag to tickets which are assigned to the agent when agent set him as unavailable.  please suggest 

 

Ver comentario · Publicado 02 feb 2022 · Anita Rajkumar

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Anita Rajkumar hizo un comentario,

ComentarioMetrics, attributes, and filters

First reply time business hours does it excludes the non business hours replies ?

Ver comentario · Publicado 17 ene 2022 · Anita Rajkumar

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Anita Rajkumar hizo un comentario,

ComentarioTicket customization

I need to upload data into Location drop down 

It has 3000 options in it.

How to handle it? please suggest

Ver comentario · Publicado 28 dic 2021 · Anita Rajkumar

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Anita Rajkumar hizo un comentario,

ComentarioTicket customization

 

It's not prefilling the location field. please suggest

Ver comentario · Editado 30 dic 2021 · Anita Rajkumar

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Anita Rajkumar hizo un comentario,

ComentarioUsing themes and customizing your Help Center

any suggestion/sample code  on below requirement

Requirement : - (End –User Window only)
“Last Name”, “First Name”, “Network ID”, “Reports To” and “Location” fields needs be pre populated and read-only for new requests
When “Is this request for someone else?” Field is checked and User Type field is selected as ‘Network Users’ and Email Address filed is entered

 

Ver comentario · Publicado 23 dic 2021 · Anita Rajkumar

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