Anita Rajkumar

1. Comunidad
2. Zendesk Suite Q&A
3. if/else liquid markup trigger

this will work  {% if ticket.ticket_field_option_title_1900002251207 == "DVT/SCD Pump" %} UDI #: {{ticket.ticket_field_option_title_13823381549204}}   {%else if  ticket.ticket_field_option_title_19...

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• Anita Rajkumar
• Creación 21 de marzo de 2023 19:29
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

changing single quotes - not working /* custom code - Anita rajkumar *//*Customer Account Number-Servicing*/document.querySelector("#request_custom_fields_360048624891_hint").innerHTML = '<a href='...

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• Anita Rajkumar
• Creación 27 de septiembre de 2022 16:37
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

The first link is working (document.querySelector)   Second link is not working. Any idea?

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• Anita Rajkumar
• Creación 26 de septiembre de 2022 22:10
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

any new update on when can we expect the feature to go live (Round Robin assignment) ?

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• Anita Rajkumar
• Creación 3 de febrero de 2022 23:01
• 0 votos

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Out of Office app

This trigger not adding agent_ooo tag to tickets which are assigned to the agent when agent set him as unavailable.  please suggest   

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• Anita Rajkumar
• Creación 2 de febrero de 2022 14:27
• 1 voto

1. Explore
2. ...
3. Metrics, attributes, and filters
4. Does the first reply time reply take into account business hours?

First reply time business hours does it excludes the non business hours replies ?

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• Anita Rajkumar
• Creación 17 de enero de 2022 15:26
• 1 voto

1. Support
2. ...
3. Ticket customization
4. About custom field types

I need to upload data into Location drop down  It has 3000 options in it. How to handle it? please suggest

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• Anita Rajkumar
• Creación 28 de diciembre de 2021 15:16
• 0 votos

1. Support
2. ...
3. Ticket customization
4. Creating pre-filled ticket forms

  It's not prefilling the location field. please suggest

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• Anita Rajkumar
• Editado 30 de diciembre de 2021 14:32
• 0 votos

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

any suggestion/sample code  on below requirement Requirement : - (End –User Window only)“Last Name”, “First Name”, “Network ID”, “Reports To” and “Location” fields needs be pre populated and read-o...

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• Anita Rajkumar
• Creación 23 de diciembre de 2021 20:34
• 0 votos

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

Thanks again Pulkit when the new 'Submit a request' is opened  (requests/new?)  is it possible to pre-populate the Last Name and First Name based on who is logged/requestor in to submit the ticket?...

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• Anita Rajkumar
• Creación 22 de diciembre de 2021 21:58
• 0 votos