Matt Ross

Bumping this topic. I have several custom dropdown fields where I need to add dozens or in some cases a hundred new entries. This is unfeasible to do by hand, so it would be extremely helpful to be able to append more data by uploading a CSV, or even just having the option of clearing the existing data and uploading the new CSV.

Hello, I have a similar use case that would benefit from a more detailed schedule. Our call center consists of people working set shifts on their own or in pairs. I'm searching for the ability to set a schedule of when each person will be on shift, and direct the calls to them during their on-call hours.

For example, if John is on-call from 4 PM to 8 PM, and Jane is on-call from 8 PM to 12 AM, I'd want the calls to route exclusively to John during his shift, then exclusively to Jane during her shift.

I understand that this is currently not possible, except with a slightly hacky work-around with multiple schedules from Enterprise edition, so it'd be amazing to see this feature added.

Thanks, Matt