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Jinseon Park
Incorporación 16 oct 2021
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Última actividad 27 oct 2021
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Última actividad de Jinseon Park
Jinseon Park creó una publicación,
Publicación Feedback - Ticketing system (Support)
We are using "First assignment to resolution time" to evaluate our agents' performance.
However, it is only for calendar hour, so some data value is being counted too much high because of tickets which had been replied next day.
So I would like to see "First assignment to resolution time - Business hour". (I have got feedback from Zendesk Customer Advocate that it is different from First resolution time or Full resolution time)
Publicado 13 ago 2021 · Jinseon Park
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